At Fred Perry Outlet, we want you to be completely satisfied with your purchase. If you’re not fully satisfied, we offer a 30-day return policy to ensure a hassle-free shopping experience.

1. Return Policy

30-Day Free Returns

You can return any product within 30 days of receiving it, no questions asked. We cover all return shipping costs, allowing you to return items without additional expenses.

Condition of Returned Items

To qualify for a refund, returned items must be in resellable condition. Items should be free from significant or irreversible damage, such as scratches, tears, or signs of excessive wear. Products with excessive wear or irreparable damage may not be eligible for a refund.

Exceptions

Some items may not be eligible for return. If a product is non-returnable, this will be clearly indicated on the product page.

2. How to Initiate a Return

You have two convenient options to initiate a return:

  1. Contact Us: Reach out via phone at +1 516-123-4567 or email at [[email protected]]. Our team will provide further instructions.
  2. Direct Return: Alternatively, you may send the item back directly. Please include the tracking number and notify us via phone or email to ensure efficient processing.

3. Refund Process

Processing Time

Once we receive and inspect the returned item, we will process your refund within 1-2 business days. Refunds will be issued to the original payment method. Depending on your payment provider, it may take up to an additional business day for the funds to appear in your account.

Refund Confirmation

After your refund is processed, you’ll receive a confirmation email. If the refunded amount does not appear in your account within the expected timeframe, please contact us for assistance.

4. Important Information

  • Unexpected Delays: In rare circumstances, returns and refunds may experience delays due to factors such as severe weather or natural events. Please allow an additional 5-15 business days in such situations.
  • Return Shipping Costs: All return shipping costs are covered by us, ensuring a worry-free shopping experience.

If you have any questions about our return or refund process, please don’t hesitate to reach out to our customer support team at [[email protected]].

Thank you for choosing Fred Perry Outlet. We are committed to providing you with a secure and satisfying shopping experience!